All orders will be shipped within 3 business days, typically same day but there is no guarantee
All orders require 18+ Signature upon delivery.
USPS First Class/Priority Terms from their website
- Fast delivery time: 1-3 Business Days1
- Free Package Pickup3 service at your home or office
- Includes USPS Tracking®4 and up to $50 of insurance5 with most shipments6 (restrictions apply)
- No surcharges for fuel; resident or rural delivery; or Saturday7 delivery
- Flat Rate, regional, and prepaid pricing (retail only) available
Prepaid Forever® Priority Mail Flat Rate. Except for Priority Mail Flat Rate packaging, Priority Mail prices are based on weight and zone. With Prepaid Forever Priority Mail Flat Rate, you get the same Flat Rate pricing with the added convenience of Forever postage.
1.In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee. Back ^to legal disclaimer 1
2.For mailable items up to 70 lbs. Back ^to legal disclaimer 2
3.For details on free Package Pickup, visit Schedule a Pickup. Back ^to legal disclaimer 3
4.Excludes Prepaid Forever Priority Mail Flat Rate products. Back ^to legal disclaimer 4
5.Available only for certain products and to certain destinations. Restrictions and exclusions apply. Insurance does not cover certain items. For details, visit 609.4.3 (Non-payable Claims), 609 (Filing Indemnity Claims for Loss or Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual. Back ^to legal disclaimer 5
6.To qualify for included insurance, Priority Mail domestic shipments must have the applicable USPS tracking barcode. Insurance is not included for Priority Mail shipments sent using Priority Mail Open & Distribute, Premium Forwarding Service-Residential or Premium Forwarding Service-Commercial. For shipments valued at more than $50, additional insurance may be available for purchase. When additional insurance is purchased, it replaces the included insurance. Back ^to legal disclaimer 6
7.If Saturday is a national holiday, Priority Mail Express service may be available for an added fee.Back ^to legal disclaimer 7
8.Boxes and envelopes are delivered with your regular mail usually within 7 to 10 business days. Back ^
If you would like to return a product for exchange, replacement, or refund, please email our customer support at EarthGrownWellnessNL@gmail.com. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us.
Note: If utilizing an approved Prepaid Card, Earth Grown Wellness LLC will attempt to refund the payment method within the scope of our refund policy. Earth Grown Wellness LLC is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
You may return UNOPENED and UNUSED items for a full refund within 7 days of purchase. You may not return ANY opened or used products for hygienic reasons and therefore they are NON REFUNDABLE once opened or used.
If you are returning a product for a refund, we may charge a 15% restocking fee if the original product is not in brand new condition, and the original packaging you are returning is defective.
Promotional Term & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
To return a product, you must pay for shipping.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. This will be at your cost and once the unwanted item has returned to us, we will refund you for the items.
Used items CANNOT be exchanged or returned
Earth Grown Wellness
391 Colman St.
New London, CT 06320
We check all information on our website very carefully. However, an occasional error may occur, and we might update information that is inaccurate. We reserve the right to correct inaccurate information and are not responsible for typographical errors.