Shipping & Return Policy
FEDEX NO LONGER SHIPS VAPE PRODUCTS, PLEASE CHOOSE OTHER SHIPPING METHODS
Our Shipping Policy
All orders will be shipped within 3 business days, typically same day but there is no guarantee. All orders require an 18+ signature upon delivery.
USPS First Class/Priority Terms
(from their website)
Features & Pricing
- Fast delivery time: 1-3 Business Days
- Free Package Pickup service at your home or office
- Includes USPS Tracking® and up to $50 of insurance with most shipments (restrictions apply)
- No surcharges for fuel; resident or rural delivery; or Saturday delivery
- Flat Rate, regional, and prepaid pricing (retail only) available
- Prepaid Forever® Priority Mail Flat Rate. Except for Priority Mail Flat Rate packaging, Priority Mail prices are based on weight and zone. With Prepaid Forever Priority Mail Flat Rate, you get the same Flat Rate pricing with the added convenience of Forever postage.
- In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee.
- For mailable items up to 70 lbs.
- For details on free Package Pickup, visit Schedule a Pickup.
- Excludes Prepaid Forever Priority Mail Flat Rate products.
- Available only for certain products and to certain destinations. Restrictions and exclusions apply. Insurance does not cover certain items. For details, visit 609.4.3 (Non-payable Claims), 609 (Filing Indemnity Claims for Loss or Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual.
- To qualify for included insurance, Priority Mail domestic shipments must have the applicable USPS tracking barcode. Insurance is not included for Priority Mail shipments sent using Priority Mail Open & Distribute, Premium Forwarding Service-Residential or Premium Forwarding Service-Commercial. For shipments valued at more than $50, additional insurance may be available for purchase. When additional insurance is purchased, it replaces the included insurance.
- If Saturday is a national holiday, Priority Mail Express service may be available for an added fee.
- Boxes and envelopes are delivered with your regular mail usually within 7 to 10 business days.
Our Return/Refund Policy
If you would like to return a product for exchange, replacement, or refund, please email our customer support at EarthGrownWellnessNL@gmail.com.
In your email, please include:
- Order number
- Full name
- Shipping address
- Phone number
- Reason for return (provide as much detail as possible)
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
If the return is approved you will get further directions on shipping the package back to us.
Since quantities may be limited, you can expedite your exchange by placing a new order at the same time as you are returning the unwanted merchandise. This will be at your cost. Once the unwanted item has been returned to us, we will refund you for the items.
Terms & Conditions:
- If utilizing an approved Prepaid Card, Earth Grown Wellness LLC will attempt to refund the payment method within the scope of our refund policy. Earth Grown Wellness LLC is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
- Any cosmetic damage from the Manufacturer must be reported within 48 hours of delivery.
- You may return unopened and unused items for a full refund within 7 days of purchase.
- You may not return any opened or used products for hygienic reasons. Products are non-refundable once they have been opened or used.
- We may charge a 15% restocking fee if the original product is not in brand new condition or the original packaging you are returning is defective.
- When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
- To return a product, you must pay for shipping.
We check all information on our website very carefully. However, an occasional error might occur, resulting in inaccurately updated information. Earth Grown Wellness reserves the right to correct inaccurate information and are not responsible for any typographical errors.